Registering with Us

Practice Catchment Area

If you live within our practice area (see map below) you are welcome to register with us. To register please see the ‘How to Register as a Patient’ section below, our reception staff will also be happy to guide you through the procedure.

Catchment Area

If you are unsure, you can also contact reception to confirm. 

If you change your name and address or telephone number please inform us as soon as possible, see Change of Patient Contact Details.

If you move out of the practice area, you will be required to register with a more local practice.

About our Practice Catchment Area.

How to Register as a Patient

Register with us Online

Go to the Register with a GP Online Service and follow the on screen instructions.

Other ways to register

Registration Pack

We are pleased to register new patients to the Surgery.

To start the registration process, please download and complete the following:

The above packs include a number of important documents which need to be completed carefully.

You can also attend the surgery to obtain the above forms if you prefer.

Once the Registration Pack has been completed

We will be happy to register you at the Surgery. Please come in person with the completed forms to the Surgery Reception desk.

Patients can come at any time to register. However, if the reception area is too busy we may ask you to come back at a quieter time.

There may be a wait to hand the forms in during busy periods but please be patient. Each patient must attend when returning the forms.

Supporting Documents

You will need to bring along some additional important documents. Please see our Supporting Documents section for further information.

Supporting Documents

Proof of Permanent Address

To ease the registration process, it would be helpful if you could bring along proof of your permanent address. If you do not have proof of address, don’t worry as you won’t be turned away.

Acceptable documents are:

  • A recent council tax, electric, gas, telephone (not mobile) or water bill
  • Benefits Agency or Inland Revenue letter
  • Bank or Building Society statement
  • Letter from an established organisation, such as a housing association, solicitor or recognised community support group on headed paper.
  • Tenancy Agreement. This can only be accepted if it is on headed notepaper of a recognised Estate Agency company. Simple print outs of tenancy agreements cannot be accepted as proof of address.

Proof of Identity

To ease the registration process, it would be helpful if you could provide us with proof of identity. If you are unable to provide proof of ID don’t worry as you won’t be turned away.

  • Passport
  • Birth certificate
  • UK Entry Permit
  • Home Office Applications Registration Card

Homeless and or Vulnerable

Where a prospective patient is presently homeless or otherwise vulnerable (for example domestic violence or released from prison) and some or all of the above documentation is unavailable, the Surgery will try and facilitate registration with the practice.

Where there is no residential address, we ask that you use the shelter address which you usually frequent. A mobile number is required to enable the practice to keep in contact with you.

HM Armed Forces

The Surgery welcomes prospective registration from members and former members of HM Armed Forces and will facilitate registration in this circumstance.

Accountable Named GP for All Patients

All patients registered at Westbury Medical Centre have a named doctor who has overall responsibility for your care and support. Your registered GP is also your named accountable and your allocated GP. Your allocated GP will be responsible for the provision of your healthcare. If you choose to see another doctor at the surgery you are entirely free to go on doing so exactly as before.

If you are unsure of who is your named Doctor please ask at reception.

New patients are allocated a Doctor on Registration.

Safety in our Building

It is our aim that the practice is always a safe and pleasant environment to visit. As part of the registration process you will be asked to agree to a set of minimum standards of behaviour. Please be aware that where there is violence or the threat of violence patients will be unregistered from the Surgery with immediate effect. The police may be called.

It is very important that patients remain calm at all times. Patients are responsible for anyone accompanying them. Remember that an aggressive or confrontational attitude will hamper the ability of our staff to help you.

An unacceptable attitude includes (but is not limited to) raised voices, swearing, sarcasm or repeated or insistent points being expressed. Please remember the Surgery has a legal Duty of Care to protects its employees, who can take legal action against the Surgery if their workplace could be considered threatening.

Zero Tolerance to Violence Policy.

(eg oxycodone, tramadol, morphine, dihydrocodeine, fentanyl, buphrenorphine).

We understand that patients suffering chronic pain is debilitating and difficult. However, prospective patients should note that these medications are no longer recommended for generalised chronic pain conditions such as widespread pain sensitisation syndrome, chronic regional pain syndrome and fibromyalgia. Contemporary medical treatment of chronic pain does not rely on strong painkilling (analgesic) medication. In particular, synthetic opioid (oxycodone, fentanyl, tramadol) and conventional opioid (dihydrocodeine, morphine) carry higher risks of tolerance (needing higher doses to gain the same effect), dependency (unable to withdraw or reduce without side effects), constipation, drowsiness, falls and confusion/mental fogginess (cognitive impairment). 

Patients should be aware that simply because these types of medication have been prescribed at a previous GP Surgery, this will not automatically mean that they will be prescribed here. All prescribing in the Surgery should be in patients overall benefit. Whilst for some patients these medications are proportionate and appropriate, for other patients on these medications the Surgery may recommend slowly reducing the overall quantity of medication and issuing medication on a monthly basis with no replacement for lost prescriptions. All cases will be considered on their own individual circumstances. It will be best for newly registered patients on these medications to arrange an appointment with a practitioner so we can advise.  

We are able to offer advice on alternative approaches to pain management rather than relying on these medications. Such approaches include acupuncture, exercise, physiotherapy, osteopath, Pilates, therapy, stress-reduction, yoga, relaxation techniques, music therapy, hobbies, socialising and massage. There are a range of less addictive medications that can assist with specific pain, general body pains, insomnia etc. You are welcome to book an appointment with a practitioner to discuss further.

Palliative/end of life patients and patients who are part of an accredited borough substance misuse programme are not included in this approach.