All patients registered at Westbury Medical Centre have a named doctor who has overall responsibility for your care and support. Your registered GP is also your named accountable and your allocated GP. Your allocated GP will be responsible for the provision of your healthcare. If you choose to see another doctor at the surgery you are entirely free to go on doing so exactly as before.
If you are unsure of who is your named Doctor please ask at reception.
New patients are allocated a Doctor on Registration.
If you live within our practice area (see map below) you are welcome to register with us. To register please see the 'How to Register as a Patient' section below, our reception staff will also be happy to guide you through the procedure.
The practice area is shown with our catchment area marked in blue. Click on the map and enter your postcode to check if you live within our catchment area.
If you are unsure, you can also contact reception to confirm.
If you change your name and address or telephone number please inform us as soon as possible. If you move out of the practice area, you will be required to re-register with a more local practice. Further information about our Practice Area can be found here.
We are pleased to register new patients to the Surgery.
To start the registration process, please download and complete the following:
The above packs include a number of important documents which need to be completed carefully.
You can also attend the surgery to obtain the above forms if you prefer.
Once the Registration Pack has been completed, it can be accepted at the Surgery Reception desk for processing every weekday between 12pm and 2pm, during extended hours on Tuesdays & Wednesdays registration forms will be accepted between 6pm to 7pm. There may be a wait to hand the forms in during busy periods but please be patient. Each patient must attend when returning the forms.
You will need to bring along some additional important documents:
Proof of Permanent Address
For the Registration Pack to be accepted, you will need to bring along proof of permanent address dated within the last 3 months. Acceptable documents are:
- A recent council tax, electric, gas, telephone (not mobile) or water bill
- Benefits Agency / Inland Revenue letter
- Bank / Building Society statement
- Letter from an established organisation, such as a housing association, solicitor or recognised community support group on headed paper.
- Tenancy Agreement - this can only be accepted if it is on headed notepaper of a recognised Estate Agency company. Simple print-outs of tenancy agreements cannot be accepted as proof of address.
Proof of Identity
We also need proof of identity. Acceptable documents are:
- Medical card from previous GP - this is recommended because it will contain your NHS number & will assist us tracing your records.
- Birth certificate
- UK Entry Permit
- Home Office Applications Registration Card
- A letter from your college, employer or local authority social services.
Prospective Patient is Presently Homeless or Otherwise Vulnerable (eg domestic violence or released from prison) or Member or Former Member of HM Armed Forces
Where a prospective patient is presently homeless or otherwise vulnerable and some / all of the above documentation is unavailable, the Surgery will try and facilitate registration with the practice. Where there is no residential address, a mobile telephone number can be substituted. A letter of support from a recognised homeless or appropriate support group or charity will help this type of registration to proceed. Where such a letter is not available, we would encourage the prospective patient to talk to our Lead Receptionist Margaret who can confidentially and respectfully facilitate registration. The Surgery welcomes prospective registration from members and former members of HM Armed Forces and will facilitate registration in this circumstance.
It is our aim that the practice is always a safe and pleasant environment to visit. As part of the registration process you will be asked to agree to a set of minimum standards of behaviour. Please be aware that where there is violence or the threat of violence patients will be de-registered from the Surgery with immediate effect. The police may be called.
It is very important that patients remain calm at all times. Patients are responsible for anyone accompanying them. Remember that an aggressive or confrontational attitude will hamper the ability of our staff to help you.
An unacceptable attitude includes (but is not limited to) raised voices, swearing, sarcasm or repeated or insistent points being expressed. Please remember the Surgery has a legal Duty of Care to protects its employees, who can take legal action against the Surgery if their workplace could be considered threatening.